Employee Assistance Program (EAP) Representative

The Employee Assistance Program (EAP) Representative provides supportive services to MBTA and MassDOT employees, retirees, and their family members to address issues affecting job performance, work-life balance, and quality of life. The role involves conducting crisis interventions, brief counseling, and Substance Abuse Professional (SAP) evaluations while ensuring compliance with agency policies and federal regulations. This position requires collaboration with management and HR to resolve workplace issues and deliver educational programs on health and wellness topics.