Employee Services Rep

The Employee Services Rep provides outstanding customer service to employees in a high-pressure contact centre environment, handling inquiries and resolving issues related to payroll, benefits, pension, and workforce information. The role involves serving as the first point of contact for HR inquiries across multiple channels, investigating standard HR issues, and guiding employees in the use of digital HR tools like Workday and Mya. This position requires maintaining accurate records, ensuring compliance with privacy and security standards, and supporting continuous improvement initiatives within the HR service delivery team.