Employee Support Advocate

Melita Group(1 month ago)

RemoteFull TimeMedior$59,373 - $80,343 (estimated)Client Services

About this role

The Employee Support Advocate at Melita is a remote role within the Client Services team, serving as the primary point of contact for employees of client companies. The position focuses on supporting employees with questions and issues related to benefits, HR, payroll, and associated technologies. It is designed for someone who enjoys helping others and can navigate diverse client benefit offerings. The role sits in a high-service, collaborative environment with a strong emphasis on accuracy and responsiveness.

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Required Skills

Customer Service
Case Management
Benefits Administration
HR Administration
Payroll Administration
Employee Support
Time Management
Organizational Skills
Attention To Detail
Team Collaboration

+8 more

About Melita Group

melitagroup.com

Melita Group is an HR outsourcing firm that provides customizable HR, payroll, and employee benefits solutions for small and mid‑sized businesses. They manage payroll processing, benefits administration, compliance, and HR administration to remove routine HR burden and reduce risk. Melita emphasizes tailored solutions, integrated technology, and dedicated HR expertise to streamline operations so clients can focus on growth. They position themselves as a partner for companies seeking outsourced HR support and better workforce management.