Enablement Manager
Nas Company(1 month ago)
About this role
A Support Enablement Manager at Nas.io owns how the Support organization learns, adapts, and performs as the company scales. The role sits at the intersection of Support, Product, and Operations and acts as a force multiplier to improve systems, readiness for product changes, and overall customer clarity. It emphasizes building scalable enablement, feedback loops, and using automation and AI to make global support more effective.
Required Skills
- Enablement Strategy
- Onboarding Design
- Playbook Maintenance
- Frameworks
- Escalation Management
- Launch Readiness
- Product Partnership
- Agent Coaching
- Decision Making
- Quality Assurance
+7 more
About Nas Company
nas.coNas Company is an ecosystem of businesses operating across media, technology, and travel, focused on creating content, education, events, and creator-first products. Its portfolio includes Nas Daily, Nas IO, Nas Academy, Nas Summit, and Nas House, and its products reach roughly 200 million people each month. The company's stated mission is to bring people together by building global communities of creators, learners, and travelers. Nas sits at the intersection of storytelling, technology, and live experiences to scale creator-led media and events worldwide.