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End User Resource Specialist at CACI - ApplyBlast

End User Resource Specialist

CACI

1 month ago

Arlington, Virginia, United States

Onsite

Full Time

Senior

0 applicants

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About this role

The End User Resource Specialist supports end user services within a multi-facility region, managing and mentoring a team of IT deskside technicians. This role serves as a direct interface to the customer, handling escalations, special projects, and ensuring high-quality IT support for hardware and software. The position involves coordinating team workflows, maintaining documentation, and collaborating with internal and external stakeholders to resolve complex issues.

Responsibilities

Mentor and train IT deskside technicians on end user hardware support
Manage ticket escalations and ensure accurate work detail documentation
Coordinate special projects including hardware refreshes and software installs

Skills

Qualifications

Bachelor's degreeDHS EOD Suitability Clearance

About CACI

caci.com

Headquarters

Reston, Virginia, United States

Company Size

10001+ employees

Founded

1962

View Profile

CACI International Inc (NYSE: CACI) is a large U.S. federal government contractor and national security technology company that provides solutions in areas such as C3I, cyber, electronic warfare, enterprise IT, space, and mission engineering support. The company develops advanced defense technologies including counter-UAS systems, optical communications, agile software development, and network modernization for government and military clients. CACI is headquartered in Reston, VA and is ranked among the top prime contractors in the federal government market.