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Endpoint Operations Analyst (L1) – Intune & SCCM at Gruve - ApplyBlast

Endpoint Operations Analyst (L1) – Intune & SCCM

Gruve

14 hours ago

4.0 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

The Endpoint Operations Analyst (L1) supports enterprise endpoint operations by monitoring Windows devices, managing device enrollment, and handling software deployment. This role is responsible for initial troubleshooting, routine device checks, and incident logging to maintain endpoint availability and meet operational SLAs. The position requires effective collaboration with L2/L3 teams and adherence to ITIL processes in a 24x7 support environment.

Responsibilities

Provide first-level support for Windows endpoint incidents and service requests
Monitor endpoint patching status and report failed or pending updates
Log and track incidents and service requests in ITSM tools

Skills

About Gruve

gruve.ai

Headquarters

Redwood City, California, United States

Company Size

1-10 employees

Founded

2024

View Profile

Gruve is an AI-native infrastructure and managed cybersecurity services company built for enterprise workloads. It offers the PulseAI platform for private AI infrastructure, as well as AI SOC, digital forensics and incident response (DFIR), and managed AI security services. Gruve is also a Cisco Strategy Services Partner, delivering Cisco-powered AI, security, data center, and networking solutions.