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Engagement Center Representative at Encova Insurance - ApplyBlast

Engagement Center Representative

Encova Insurance

3 months ago

3.8 on Glassdoor

Charleston, WV

Hybrid

Full Time

Junior

0 applicants

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About this role

The Engagement Center Representative provides general or specific information to customers regarding claims, medical billing, or policy-related questions via telephone, email, or chat. This role involves analyzing customer requests, creating certificates of insurance, updating data in computer systems, and supporting customers and agents using the Encova Edge Portal.

Responsibilities

Provide customer support via telephone, email, and chat regarding insurance claims and policies
Analyze customer information to determine appropriate actions and problem resolution
Create certificates of insurance for policyholders and update customer data
Research medical bill coding and pharmacy-related issues for customers and agents
Assist customers with online payment portals and take payments

Skills

About Encova Insurance

encova.com

Headquarters

Columbus, Ohio, United States

Company Size

1001-5000 employees

View Profile

Encova Insurance is a mutual insurance group offering comprehensive insurance solutions for individuals and businesses. Their product portfolio includes personal insurance (auto, property, umbrella, recreational vehicles, identity theft) as well as commercial insurance (commercial package, commercial umbrella, workers' compensation, and specialty business coverage). With decades of industry experience, Encova focuses on tailoring policies to meet the unique needs of their agents and policyholders.