Engagement Manager - EU

Cradle(1 month ago)

HybridFull TimeManager$154,927 - $201,358 (estimated)Customer Success

About this role

The Engagement Manager - EU at Cradle is responsible for ensuring the success of the company's largest customers throughout their protein R&D portfolios. This role involves building relationships with senior stakeholders, defining and tracking portfolio-level success metrics, and overseeing post-sale adoption of Cradle's software across global biopharma and industrial biotech clients. Collaboration with Scientific Advisors and cross-functional teams is key to delivering value and insights that align Cradle's offerings with customer needs, while also advocating for the customer’s voice internally. The position requires a strong background in biopharma R&D workflows and extensive experience in enterprise client-facing roles.

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Required Skills

Customer Success
Strategic Account Leadership
Program Management
Relationship Management
Customer Experience
Voice of Customer
Stakeholder Engagement
Portfolio Management
ROI Metrics
Onboarding

+10 more

Qualifications

MSc or advanced degree in Molecular Biology, Biotechnology, Bioengineering, or a related field

About Cradle

cradle.bio

Cradle is an innovative biotech company that harnesses the power of artificial intelligence to accelerate the discovery and optimization of protein candidates. By leveraging existing experimental data, Cradle aims to streamline the research process, enabling scientists to achieve more breakthroughs in fewer experiments. Their technology is designed to enhance protein properties and improve the efficiency of protein-related research in various fields, including medicine and biotechnology.