Xfinity
The Problem Management Analyst at Comcast supports the global Problem Management functions within Enterprise Technology. They analyze and document technical issues, coordinate with various teams, and help improve service delivery through root cause analysis and process automation. The role involves working across different groups to ensure timely resolution of incidents and continual service improvement.
Headquarters
Philadelphia, Pennsylvania, United States
Company Size
10001+ employees
Xfinity is the consumer brand of Comcast that delivers internet, television, wireless, and home security services in the United States. It provides high-speed broadband, cable TV with on-demand and streaming options, and home phone service, along with Xfinity Mobile for wireless service and smart home products. The company emphasizes bundled plans, digital apps, and customer-centric online experiences to manage accounts and services. Known for its nationwide network and focus on integrated connectivity, Xfinity aims to offer comprehensive entertainment and communications solutions for households and businesses.