Engineer Analyst – Contact Center Testing Automation & AI Enablement
Assurant
About this role
The Engineer Analyst in this role focuses on automating contact center processes and integrating AI to enhance omnichannel contact center operations. They work within an Agile environment to develop scalable solutions that improve efficiency, customer experience, and agent productivity. The position involves technical implementation, testing, and ongoing support to ensure high-quality contact center services.
Skills
About Assurant
assurant.inA leading global protection company that safeguards and services connected devices, homes, and automobiles in collaboration with the world’s top brands.
Recent company news
About Assurant
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$75k – $95k
per year