Engineer Analyst – Contact Center Testing Automation & AI Enablement
Assurant Global Protection Services(5 days ago)
About this role
The Engineer Analyst in this role focuses on automating contact center processes and integrating AI to enhance omnichannel contact center operations. They work within an Agile environment to develop scalable solutions that improve efficiency, customer experience, and agent productivity. The position involves technical implementation, testing, and ongoing support to ensure high-quality contact center services.
Required Skills
- AI
- Automation
- API
- Workflow
- Scripting
- Contact Center
- Chatbot
- Virtual Agent
- Orchestration
- AI Prompt Engineering
About Assurant Global Protection Services
assurant.inA leading global protection company that safeguards and services connected devices, homes, and automobiles in collaboration with the world’s top brands.
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