Systems Engineer - Contact Center AI & Automation
Zoom(29 days ago)
About this role
An experienced Systems Engineer focused on contact center infrastructure, emphasizing AI-powered automation and CRM integrations to improve agent productivity and customer experience. The role works with enterprise contact center platforms and modern AI/cloud services to support omnichannel engagement and operational reliability. Position is based in Bangalore with hybrid/remote work flexibility.
Required Skills
- Contact Center
- IVR Design
- Omnichannel Routing
- Conversational AI
- Chatbots
- CRM Integration
- API Development
- JavaScript
- Python
- Automation
+8 more
Qualifications
- Bachelor's Degree in Computer Science or Related Field
- Contact Center or Cloud Certifications
About Zoom
zoom.usModernize workflows with Zoom's trusted collaboration tools: including video meetings, team chat, VoIP phone, webinars, whiteboard, contact center, and events.
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