Systems Engineer - Contact Center AI & Automation
Zoom
About this role
An experienced Systems Engineer focused on contact center infrastructure, emphasizing AI-powered automation and CRM integrations to improve agent productivity and customer experience. The role works with enterprise contact center platforms and modern AI/cloud services to support omnichannel engagement and operational reliability. Position is based in Bangalore with hybrid/remote work flexibility.
Skills
Qualifications
About Zoom
zoom.usModernize workflows with Zoom's trusted collaboration tools: including video meetings, team chat, VoIP phone, webinars, whiteboard, contact center, and events.
Recent company news
IT ProZoom users can now create their own custom AI agents
14 hours ago
MarketBeatBanque Cantonale Vaudoise Purchases 13,662 Shares of Zoom Communications, Inc. $ZM
7 hours ago
BritannicaZoom | Software, Benefits, Features, & Uses
4 days ago
TechCrunchZoom introduces an AI-powered office suite, says AI avatars for meetings arrive this month
2 days ago
SiliconANGLEZoom at Enterprise Connect 2026: From meeting tool to agentic work orchestrator
2 days ago
About Zoom
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Zoom.
Salary
$80k – $107k
per year
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