Engineer I - End User Technology Operations

The Engineer I - End User Technology Operations role supports end-user computing operations, device lifecycle management, and IT service desk activities to maintain infrastructure services and ensure the reliability and security of the enterprise IT environment. This position involves resolving incidents and service requests within agreed SLAs while utilizing AI-powered tools for automation and intelligent incident resolution. The role also requires maintaining technical documentation, contributing to change management processes, and participating in on-call rotations.