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Engineer II at Dun & Bradstreet - ApplyBlast

Engineer II

Dun & Bradstreet

3 days ago

4.0 on Glassdoor

Jacksonville, Florida, United States

Onsite

Full Time

Medior

0 applicants

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About this role

The Engineer II role at Dun & Bradstreet involves owning and resolving technical incidents, requests, and escalations for the Connect SRE queue, investigating product and integration issues, and creating comprehensive bug reports. This position requires strong troubleshooting skills to distinguish between product defects, configuration issues, and user errors while mentoring peers and improving support processes. The role also includes utilizing automation and AI tools to enhance ticket intake and resolution workflows, with a developmental opportunity to participate in minor package maintenance.

Responsibilities

Own incidents and technical escalations routed to the Connect SRE queue
Investigate product and integration issues involving configuration and authentication
Create and maintain knowledge articles and troubleshooting guides

Skills

About Dun & Bradstreet

dnb.com

Headquarters

Jacksonville, Florida, United States

Company Size

5001-10000 employees

Founded

1841

View Profile

Dun & Bradstreet provides commercial data, analytics, and insights that help organizations meet sales and marketing goals, manage global supply chains, and mitigate credit risk. Backed by nearly two centuries of business data, D&B offers authoritative company intelligence, standardized firmographics, risk scores, and identifiers to support customer acquisition, supplier management, and compliance. Their platforms and APIs deliver global coverage and analytics to power finance, procurement, and go-to-market decision-making. Businesses rely on D&B for scalable, data-driven solutions that improve operational and strategic performance.