Engineering Manager, Customer Experience & Operations

Whatnot(2 months ago)

HybridFull TimeManager$245,000 - $290,000Engineering

About this role

The Engineering Manager, Customer Experience & Operations at Whatnot is responsible for scaling Seller-Provided Support (SPS) as it is crucial for organizational growth. The role involves leading a full-stack engineering team to develop scalable systems that enhance seller and buyer engagement while reducing operational costs like refunds. Collaboration with Product, Design, and platform teams is essential to ensure a cohesive user experience and to meet key metrics such as SPS adoption, customer satisfaction, and a decrease in refund rates. This role demands strategic ownership of technical outcomes and execution within a rapidly growing e-commerce environment.

View Original Listing

Required Skills

Customer Experience
Operations
Seller Support
Team Leadership
Product Development
Technical Strategy
UX Design
Outcome Ownership
Scalability
Communication Skills

+9 more

About Whatnot

whatnot.com

Whatnot is an innovative live shopping marketplace that enables users to shop, sell, and connect over their favorite collectibles and items. With over 250 categories ranging from sneakers and electronics to fashion and Pokémon cards, Whatnot creates a vibrant community for enthusiasts and collectors alike. The platform combines live auction features with a user-friendly interface, making it easy for individuals to participate in the thriving resale market. Join Whatnot today to explore unique products and connect with like-minded individuals.