Engineering Manager, Customer Experience & Operations

The Engineering Manager, Customer Experience & Operations at Whatnot is responsible for scaling Seller-Provided Support (SPS) as it is crucial for organizational growth. The role involves leading a full-stack engineering team to develop scalable systems that enhance seller and buyer engagement while reducing operational costs like refunds. Collaboration with Product, Design, and platform teams is essential to ensure a cohesive user experience and to meet key metrics such as SPS adoption, customer satisfaction, and a decrease in refund rates. This role demands strategic ownership of technical outcomes and execution within a rapidly growing e-commerce environment.