English Game changer - Alexandria

Philip Morris International(1 year ago)

Alexandria, EgyptOnsiteFull TimeJunior$39,637 - $54,182 (estimated)Customer Service

About this role

Customer Service Advisor (Advisor I) based in Alexandria providing English-language support for well-known global brands. The role handles inbound and outbound phone, chat, and email interactions to resolve routine product and service issues and process orders. It focuses on delivering positive customer experiences while following client procedures and KPIs.

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Required Skills

Communication
Interpersonal
Negotiation
Multitasking
Troubleshooting
Problem Solving
PC Skills
Customer Service
Empathy
Teamwork

+2 more

Qualifications

High School Diploma

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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