Customer Care Advocate IA - DeWitt
Excellus BCBS(1 year ago)
About this role
The Customer Care Advocate handles inbound and outbound customer interactions for a health plan across phone, in-person, mail, fax, web chat, and email channels, addressing benefits, claims, and enrollment inquiries. The role supports member and provider satisfaction and retention while complying with regulatory and corporate standards. A bilingual (English/Spanish) variant requires Spanish fluency.
Required Skills
- Customer Service
- Communication
- Multitasking
- Problem Solving
- Computer Skills
- Windows
- Data Entry
- Call Documentation
- Adaptability
- Time Management
Qualifications
- High School Diploma
About Excellus BCBS
excellusbcbs.comOfficial site of Excellus BCBS, a trusted health insurance plan for over 85 years. Shop for affordable health plans including Medicare, medical, dental, vision, and employer plans.
View more jobs at Excellus BCBS →Apply instantly with AI
Let ApplyBlast auto-apply to jobs like this for you. Save hours on applications and land your dream job faster.
More jobs at Excellus BCBS
Similar Jobs
Bilingual Customer Service Representative
People Corporation(17 days ago)
English Game changer - Alexandria
Philip Morris International(1 year ago)
Intake Specialist - NC Only
Blue Cross NC(26 days ago)
Customer Service Representative - Bilingual
Uline Careers(19 days ago)
Technical Product Support Analyst II
Inovalon(1 month ago)
Customer Service Representative - English | Barranquilla (2026 - Q1)
TaskUs(2 months ago)