Enterprise Customer Success Manager

hyperexponential(28 days ago)

HybridFull TimeManager$110,000 - $159,500Revenue

About this role

An Enterprise Customer Success Manager at hyperexponential is responsible for managing a portfolio of complex US enterprise insurance customers, ensuring they achieve sustained value from the AI-powered platform. This role involves driving adoption, overseeing renewals and expansions, and maintaining strong account health while collaborating cross-functionally with Sales, Product, and Delivery teams. The manager will lead high-impact customer engagements, utilize customer feedback to influence product development, and forecast key success metrics to ensure predictable revenue outcomes.

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Required Skills

Customer Success Management
Enterprise Accounts
Strategic Partnerships
Account Health Management
Renewal Strategies
Expansion Identification
Risk Management
Customer Engagements
Executive Workshops
Value Assessments

+9 more

About hyperexponential

hyperexponential.com

Hyperexponential is a pioneering technology firm providing cutting-edge pricing decision intelligence solutions specifically developed for the insurance industry. Their platform, hx Renew, leverages AI, automation, and advanced analytics to empower commercial insurers to optimize underwriting processes, significantly reduce decision times, and improve profitability. With a robust customer base that includes over 40 enterprise clients and more than $50 billion in gross written premiums processed annually, Hyperexponential is transforming how insurers manage risks and pricing strategies.