Enterprise Customer Success Manager

Laurel(2 months ago)

HybridFull TimeSenior$150,000 - $220,000Customer Success (CX)

About this role

The Enterprise Customer Success Manager at Laurel is responsible for managing relationships with large, complex customers, ensuring full product adoption and driving value realization from Laurel's AI Time platform. This role involves leading onboarding, creating tailored success plans, handling renewals, and identifying expansion opportunities while collaborating with cross-functional teams. The CSM will leverage deep product knowledge and a data-driven approach to enhance customer satisfaction and maximize Net Revenue Retention (NRR).

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Required Skills

Customer Success
Account Management
Strategic Partnerships
Product Adoption
Renewal Management
Expansion Opportunities
Stakeholder Management
Cross-Functional Collaboration
Project Management
Data-Driven Approach

+7 more

About Laurel

www.laurel.ai

Laurel is an innovative technology company specializing in AI-driven solutions that transform timesheet management for legal and accounting firms. By automating timesheet entry, Laurel helps professionals save significant time, enhance productivity, and increase profitability through insights into their operational efficiency. With a powerful platform designed to streamline workflows and improve compliance, Laurel serves as a strategic partner for businesses looking to optimize their use of time and resources. The company is committed to ensuring enterprise-grade security and tailored solutions unique to each firm's needs.