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Enterprise Customer Success Manager at Superhuman - ApplyBlast

Enterprise Customer Success Manager

Superhuman

4 months ago

4.6 on Glassdoor

Remote

Full Time

Manager

0 applicants

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About this role

The Enterprise Customer Success Manager at Superhuman's Grammarly for Education team owns the full post-sales customer lifecycle for enterprise accounts, driving adoption, value realization, and expansion. This role involves leading renewal strategies, partnering cross-functionally to identify growth opportunities, and delivering high-impact enablement experiences. The position requires managing executive-level relationships, leveraging data to inform decisions, and contributing to continuous process improvements.

Responsibilities

Own the full post-sales customer lifecycle for assigned enterprise accounts
Lead renewal strategies end-to-end including pricing proposals and negotiations
Partner cross-functionally with Sales and Key Accounts teams to drive expansion

Skills

About Superhuman

superhuman.com

Headquarters

San Francisco, California, United States

Company Size

1-10 employees

View Profile

Superhuman is an AI productivity suite that offers superpowers across mail, documents, and AI tools that work everywhere you work. Its suite includes a fast, AI-powered email app, an all-in-one collaborative docs workspace, and Go — a proactive AI assistant that integrates with Gmail, Drive, Jira, and hundreds of other tools. Superhuman is designed to help individuals and teams work faster, write better, and be more creative, strategic, and impactful.

Recent company news

The Verge

Grammarly will keep using authors’ identities without permission unless they opt out

2 days ago

BBC

Grammarly pulls AI tool mimicking Stephen King and other writers

5 hours ago

dev.ua

Superhuman disabled Grammarly's controversial Expert Review feature, which offered edits from well-known experts. That didn't save the company from a lawsuit.

7 hours ago