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Enterprise Customer Success Manager at Proton.ai - ApplyBlast

Enterprise Customer Success Manager

Proton.ai

3 days ago

4.2 on Glassdoor

Boston, Massachusetts, United States

Hybrid

Full Time

Medior

0 applicants

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About this role

The Enterprise Customer Success Manager owns a book of enterprise and mid-market customers, driving growth and satisfaction by understanding their business operations and strategic goals. This role involves leading business conversations, building relationships at all levels, and leveraging AI tools to solve problems and improve adoption. The position requires a consultative approach to ensure customer success, manage renewals, and identify expansion opportunities within a hybrid work environment based in the greater Boston area.

Responsibilities

Own a $2.5M ARR book of enterprise and mid-market customers
Lead business conversations about revenue, rep productivity, and goals
Use data and usage trends to drive adoption and renewal success

Skills

About Proton.ai

proton.ai

Headquarters

Cambridge, Massachusetts, United States

Company Size

11-50 employees

Founded

2018

View Profile

Proton is an AI‑powered CRM platform purpose-built for distributors that centralizes customer and product data, fosters accountability, and focuses sales and operations teams on high‑value work. Its product suite includes a distributor CRM, Pronto (an AI agent), and Proton PIM — a product information management system that collects and organizes product data for you. By combining automation, AI assistance, and industry‑specific workflows, Proton helps distributors streamline processes, improve visibility, and drive revenue growth.