Merchant Success Manager

Skio(1 month ago)

RemoteFull TimeSenior$114,221 - $153,993 (estimated)Customer Success

About this role

The Merchant Success Manager at Skio serves as a strategic partner for the company’s largest e-commerce subscription merchants, focusing on their long-term growth and retention. The role centers on owning the financial health and strategic direction of a portfolio of high-value brands while acting as an internal advocate for their needs. This position requires deep expertise in the Shopify ecosystem and subscription space and involves close collaboration with Product, Engineering, and other internal teams. It is a remote, global role working with top-tier brands to ensure Skio is a core competitive advantage for their business.

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Required Skills

Customer Success
Account Management
Strategic Consulting
Subscription Strategy
Churn Mitigation
Loyalty Programs
Executive Stakeholder Management
Executive Business Reviews
Data Analysis
Strategic Planning

+10 more

About Skio

skio.com

Skio is a subscription management platform built for Shopify merchants, marketed as the platform many top Shopify brands "graduate to." It helps brands migrate off legacy subscription tools and run subscriptions natively on Shopify to cut churn and boost lifetime value. Skio focuses on creating self‑serve, retention‑first subscriber experiences that increase stickiness. Over 1,000 Shopify brands — including Grüns, Supergoop, and Dog is Human — use Skio to replace other subscription systems.