PagerDuty
The Enterprise Customer Success Manager at PagerDuty serves as a trusted advisor to enterprise customers, building executive-level relationships and guiding them through their digital transformation journey. This role involves partnering with sales, product, and expert services teams to drive adoption of real-time operations and improve business outcomes. The position requires strong consulting skills and the ability to influence C-level stakeholders within B2B SaaS environments.
Headquarters
San Francisco, California, United States
Company Size
1001-5000 employees
Founded
2009
PagerDuty is an AI-first operations platform that helps organizations detect, triage, and resolve digital incidents to minimize downtime and improve service reliability. It delivers real‑time alerting, on‑call scheduling and escalation, automated incident orchestration and runbooks, plus agentic AI/AIOps and automation to speed remediation. The platform integrates across DevOps, IT, and security toolchains and provides analytics and post‑incident insights for continuous improvement. Enterprises use PagerDuty to build operational resilience, shorten incident lifecycles, and coordinate response across teams.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for PagerDuty.
PagerDuty didn’t post a salary, so this is our estimate from similar listings.
15% above the average for this role
PagerDuty (NYSE:PD) Issues Q1 2027 Earnings Guidance
2 hours ago