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Enterprise Customer Success Manager at AlertMedia - ApplyBlast

Enterprise Customer Success Manager

AlertMedia

2 days ago

3.8 on Glassdoor

Remote

Full Time

Manager

36 applicants

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About this role

The Enterprise Customer Success Manager at AlertMedia owns strategic relationships with enterprise accounts, driving adoption, retention, and growth through consultative partnership and quarterly business reviews. The role involves collaborating with internal teams to support customer health, manage risk, and communicate product updates, while maintaining executive alignment and ensuring seamless execution. This position requires a proactive approach to customer success, leveraging data and best practices to meet customer goals and expand business opportunities.

Responsibilities

Manage enterprise customer relationships and drive strategic partnerships
Conduct Quarterly Business Reviews to highlight realized value and recommendations
Coordinate cross-functional teams to ensure seamless customer execution

Skills

About AlertMedia

alertmedia.com

Headquarters

Austin, Texas, United States

Company Size

201-500 employees

Founded

2013

View Profile

AlertMedia is a unified risk intelligence and response platform that helps organizations detect, assess, and respond to critical events while keeping employees and stakeholders informed. The platform combines real‑time threat monitoring, multi‑channel mass notifications, two‑way communication, location‑aware employee tracking, and incident response workflows with integrations and APIs. Companies use AlertMedia to reduce operational risk, accelerate recovery, and maintain business continuity and employee safety across distributed and global operations.