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Enterprise Help Desk (EHD) Tier 1 Agent at Leidos - ApplyBlast

Enterprise Help Desk (EHD) Tier 1 Agent

Leidos

2 months ago

3.9 on Glassdoor

Lorton, Virginia, United States

Onsite

Full Time

Medior

0 applicants

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About this role

Leidos is seeking an Enterprise Help Desk Tier 1 Agent to provide front‑line technical support for end users on a high‑impact government contract for the U.S. Department of the Air Force. The role involves troubleshooting, incident documentation, escalation, and delivering high‑quality customer service while working on‑site in Lorton, VA with required late‑shift and weekend coverage.

Responsibilities

Provide front‑line technical support to end users
Document and resolve tickets using enterprise help desk tools
Collaborate with Tier II/III and other teams to address escalations

Skills

Qualifications

High School diploma or equivalentCompTIA Security+ certification

About Leidos

leidos.com

Headquarters

Reston, Virginia, United States

Company Size

10001+ employees

Founded

1969

View Profile

Leidos is a Fortune 500 science and technology company that delivers solutions at the intersection of national security, health, and critical infrastructure, serving defense, federal government, intelligence, and commercial markets. With a global workforce of approximately 47,000, the company provides capabilities across AI, cybersecurity, digital modernization, mission software, space, maritime, managed health, and energy infrastructure. Leidos partners with government agencies and large enterprises to deliver mission-critical innovations that address complex national and global challenges.