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Enterprise Systems Analyst (EUC Support Engineer) - Night Shift at Convera - ApplyBlast

Enterprise Systems Analyst (EUC Support Engineer) - Night Shift

Convera

2 months ago

2.5 on Glassdoor

Pune, Maharashtra, India

Onsite

Full Time

Medior

0 applicants

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About this role

The role involves providing Tier 1.5 end‑user support for desktop, laptop, mobile, and enterprise applications, handling inbound calls, chats, and remote sessions. The analyst will troubleshoot hardware, software, networking, and identity/access issues while collaborating with Tier 2/3 teams and maintaining documentation in the helpdesk system.

Responsibilities

Provide advanced technical support to end users
Diagnose and resolve issues on desktops, laptops, mobile devices and enterprise applications
Log, track and update incidents and service requests in the helpdesk system

Skills

About Convera

convera.com

Headquarters

Seattle, Washington, United States

Company Size

1001-5000 employees

Founded

2021

View Profile

Convera is a global FX and cross-border payments specialist that helps more than 26,000 businesses manage foreign‑exchange risk and streamline international receipts and payments. The company combines payment rails, hedging and treasury solutions to secure more value in every cross‑border transaction and reduce exposure to currency volatility. Convera serves corporates and institutions with a technology‑driven platform, global network, and compliance capabilities to simplify multi‑currency flows and improve operational efficiency.