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Entry-Level IT Support Technician at Lightedge - ApplyBlast

Entry-Level IT Support Technician

Lightedge

3 months ago

2.9 on Glassdoor

Kansas City, Missouri, United States

Onsite

Full Time

Junior

0 applicants

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About this role

Lightedge is looking for an entry-level IT Support Technician to serve as the first point of contact for employee technical requests, providing hardware, software, account, and device assistance both in person and remotely. The role includes onboarding/offboarding support, troubleshooting common issues, and contributing to knowledge base documentation while receiving training and mentorship.

Responsibilities

Respond to employee requests via ITSM system
Troubleshoot hardware, software, printer, VPN, and account issues
Assist with onboarding and offboarding equipment deployment
Configure and deploy Windows and macOS computers
Create and update knowledge base documentation

Skills

Qualifications

CompTIA A+

About Lightedge

lightedge.com

Headquarters

Des Moines, Iowa, United States

Company Size

51-200 employees

Founded

1996

View Profile

Lightedge is a hybrid infrastructure provider that delivers end-to-end managed hosting, colocation, cloud, and edge data center services. The company helps enterprises modernize and operate IT environments with hybrid cloud, disaster recovery, security, compliance, and managed services. Lightedge emphasizes a consultative, strategic approach and a distributed metro/edge footprint to improve performance, resiliency, and meet regulatory requirements. Customers rely on its integrated infrastructure, 24/7 support, and SLA-driven operations.