Episode Experience Manager
Globee.Shop(1 month ago)
About this role
The Episode Experience Manager owns execution and continuous improvement for a specific customer episode, ensuring a seamless and satisfying experience across all touchpoints. Reporting to the Episode Experience Lead, this role partners with product, operations, frontline, and support teams to drive episode-level outcomes and align work with the broader customer experience strategy.
Required Skills
- Experience Management
- Customer Insights
- Collaboration
- Omnichannel
- A/B Testing
- Automation
- Data Analysis
- Product Management
- Journey Mapping
- BSS/OSS
Qualifications
- Bachelor's Degree (Business Administration, Marketing, Engineering, Information Technology, Computer Science, or related)
About Globee.Shop
aliexpress.ru▶ Официальный сайт AliExpress на русском языке. ⭐ Скидки и распродажи. ⚡ Мы ускорили доставку! ✔️Огромный выбор и выгодные цены на ● мобильные телефоны, ● электронику, ● бытовую технику, ● одежду для детей и взрослых, ● товары для дома и сада и многое другое в интернет-магазине AliExpress.
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