Escalation Engineer II
Fortra
About this role
Fortra is seeking an Escalation Engineer II who will independently investigate and resolve complex high-impact customer issues, collaborating with internal teams and providing root cause analysis and technical insights to improve product quality. The role involves debugging, analyzing product defects, contributing to knowledge base materials, and supporting customer success.
Skills
About Fortra
fortra.comIndustries
Technology
Fortra (formerly HelpSystems) is an enterprise software company that delivers cybersecurity, secure file transfer, and IT automation solutions to help organizations protect data, manage risk, and meet compliance requirements. Its portfolio—built from in‑house products and acquisitions—includes managed file transfer, email and data loss protection, privileged access and identity/security tools, and automation for IT and business processes. Fortra serves companies across regulated and security‑sensitive industries with integrated, enterprise-grade products and professional services.
Recent company news
CyberScoopLevelBlue scoops up Alert Logic’s managed services from Fortra
1 month ago
Dallas InnovatesDallas’ LevelBlue Acquires Managed Services Solutions From Minnesota’s Fortra
1 month ago
CRNLevelBlue Acquires Fortra’s Alert Logic To Extend MDR Leadership As ‘World’s Largest Pure-Play MSSP’
1 month ago
PR NewswireAdistec and Fortra announce Strategic Partnership to Accelerate Cybersecurity Growth Across Latin America
Nov 20, 2025
NHL.comMinnesota Wild and Fortra Announce New, Multi-year Partnership
Sep 18, 2025
About Fortra
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Fortra.
Salary
$80k – $110k
per year
More jobs at Fortra
Similar Jobs
Lead Escalation Engineer
Cloudcommerce
Supplier Quality Investigator
Shell Energy Operations Pty Ltd
Quality Engineer II
Zone 5 Technologies
Product Support Specialist II
ZOLL Medical Corporation
Senior Product Software Engineer (.NET, WCF, WPF, WinForms)
Wolters Kluwer
Senior Principal Systems Development Engineer
Mapleview Family Dentistry