Escalation Engineer (Secure Web Gateway)

Netskope(29 days ago)

IndiaOnsiteFull TimeSenior$130,010 - $174,765 (estimated)Technical Support

About this role

An Enterprise TAC Engineer at Netskope serves as a subject matter expert and primary technical liaison for top-tier customers and internal teams. The role supports the company’s cloud security products, contributes to product and process improvements through collaboration with engineering and product management, and drives high-quality customer outcomes. The position also helps enable and upskill the support organization through mentoring and documentation.

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Required Skills

Case Management
Incident Response
Escalation Management
Troubleshooting
System Administration
Networking
Security
Traffic Analysis
Wireshark
Fiddler

+20 more

Qualifications

Bachelor Degree (BSc)

About Netskope

netskope.com

Netskope is a cloud-native security company that helps organizations secure cloud services, web traffic, and private applications while protecting data and AI workloads across users, devices, and locations. Its platform provides unified visibility and control with SASE and SSE capabilities — including CASB, DLP, SWG, ZTNA, cloud firewall, threat protection, and API-based controls — to stop data loss and advanced threats in real time. Enterprises use Netskope to simplify security operations, enforce zero-trust access, and optimize application performance and compliance as they adopt cloud and AI services.