Escalation Engineer
Alkira
About this role
Alkira is seeking an Escalation Engineer to support high-value customers by troubleshooting complex network issues, collaborating with engineering teams, and enhancing support documentation. This remote role requires technical expertise in networking, cloud, and scripting, along with strong communication skills.
Skills
Qualifications
About Alkira
alkira.comAlkira is a cloud networking company that delivers a Network-as-a-Service platform to connect and secure applications and data across public clouds, on‑premises data centers, and edge locations. Its Alkira Cloud Services Exchange (CSX) provides cloud‑native, software‑defined networking with integrated routing, security, VPN, and built‑in visibility, eliminating complex point‑to‑point connectivity. The platform offers centralized orchestration, automated provisioning, and pay‑as‑you‑go consumption to accelerate cloud migrations, multicloud transit, and hybrid‑cloud operations for enterprises and service providers.
About Alkira
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$13k – $18k
per year