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Senior Escalation Engineer at Corelight - ApplyBlast

Senior Escalation Engineer

Corelight

1 month ago

3.6 on Glassdoor

Australia

Onsite

Full Time

Senior

0 applicants

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About this role

Corelight is seeking a Senior Escalation Engineer to serve as a trusted technical resource for customers facing complex product, system, and network issues. The role involves owning Tier 3 support cases from investigation through resolution, troubleshooting across Linux, hardware, networking, and cloud environments, and collaborating with engineering and product teams to ensure a strong customer experience.

Responsibilities

Own complex Tier 3 customer issues from investigation through resolution
Troubleshoot across Corelight products, Linux systems, hardware, networking, and cloud environments
Mentor and guide Tier 3 support and sales engineering teams

Skills

Qualifications

Bachelor's degree in Computer Science or related fieldCISSPCISMGIAC

About Corelight

corelight.com

Headquarters

San Francisco, California, United States

Company Size

201-500 employees

Founded

2016

View Profile

Corelight is a cybersecurity company that offers an evidence-based network detection and response (NDR) and threat hunting platform. The platform provides complete network visibility, advanced analytics, faster investigations, and expert threat hunting to disrupt future attacks. Built for security operations teams, Corelight enables scalable monitoring and rapid incident response across enterprise networks. The company supports global sales and English-language customer support.