Thirdoctet
The role focuses on owning and resolving complex, multi-system escalated incidents, diagnosing ambiguous problems, and eliminating recurring causes. It involves coaching front‑line staff, improving runbooks, and proposing automation, while participating in on‑call rotation and adhering to customer standards.
Third Octet is a Canadian Managed Service Provider (MSP) that has been serving small and mid-sized businesses since 2007. The company offers managed IT and cybersecurity, cloud and infrastructure, AI and automation, and IT strategy and modernization services. Third Octet also provides its own Workplace OS platform, a connected system designed to modernize how businesses operate.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Thirdoctet.
47% below the average for this role