Escalation Manager

Smartcat(9 days ago)

RemoteFull TimeManager$75,000 - $95,000Customer Support

About this role

Smartcat is innovating at the intersection of human expertise and AI to transform the future of work through an advanced platform that enables organizations to utilize AI agents alongside human teams. The company emphasizes AI-powered multilingual content and enterprise solutions, fostering a fully remote, inclusive, and fast-growing environment.

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Required Skills

Customer Service
Escalation Management
Communication
SLA Management
Cross-Functional Collaboration
AI Tools
Project Management
Root Cause Analysis
Customer Advocacy
Stakeholder Management

About Smartcat

smartcat.com

Phrase is an AI-powered localization platform that helps teams create, manage, and scale multilingual content. It combines translation management, machine translation, terminology, workflow automation, and integrations with code repositories and CMSs to streamline localization across product, marketing, and customer communications. The platform provides collaborative editing, quality controls, and analytics to keep translations consistent and speed time-to-market. Companies choose Phrase for its all-in-one approach, developer-friendly APIs, and automation that reduces manual localization overhead.

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