Escalation Manager
Confluent(17 days ago)
About this role
Confluent is seeking an Escalation Manager to support customers using their cloud and on-premise products, focusing on incident management and resolution in the UK and EMEA region. The role involves coordinating cross-functional teams, advocating for customer needs, and ensuring effective communication during escalations.
Required Skills
- Customer Support
- Incident Response
- Technical Communication
- Problem Solving
- Collaboration
- Escalation Management
About Confluent
www.confluent.ioConfluent is a leading data streaming platform that enables organizations to effectively stream, connect, process, and govern their data in real-time. Built on the robust foundations of Apache Kafka® and Apache Flink®, Confluent provides a unified solution that supports a range of data-driven applications and analytics. The platform empowers businesses to harness the full potential of their data, making it accessible and actionable across various use cases. Whether for data integration or real-time analytics, Confluent is designed to facilitate seamless data flow within modern architectures.
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