Escalation Manager
Symbotic(7 days ago)
RemoteFull TimeSenior$108,000 - $148,500Customer Support
Apply NowAbout this role
Symbotic is looking for an Escalation Manager to lead customer-facing incident management during high-impact operational events. The role involves coordinating responses, communicating with customers, and managing cross-functional teams to ensure swift resolution and maintain customer confidence.
Required Skills
- Incident Management
- Customer Support
- Stakeholder Management
- Communication
- Troubleshooting
- Technical Coordination
- Escalation Processes
- Root Cause Analysis
- Vendor Management
- Operational Excellence
About Symbotic
symbotic.comEnd-to-End A.I.-powered robotic warehouse automation system increases efficiency, speed and flexibility, while reducing labor needs and operating costs.
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