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RoundPoint Mortgage Servicing LLC
The Escalation Resolution Specialist addresses the needs of escalated customers who have requested leadership, resolving immediate issues and identifying root causes to provide feedback for improvement. This role involves monitoring escalation support channels, guiding customers with empathy and authority, and serving as a liaison between call center leadership and other business lines. The specialist is responsible for documenting interactions, tracking improvement opportunities, and ensuring compliance while navigating multiple servicing systems.
RoundPoint is your trusted partner on your home ownership journey, making every step of the way easy. Home buying, refinancing, & HELOC loans.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for RoundPoint Mortgage Servicing LLC.
RoundPoint Mortgage Servicing LLC didn’t post a salary, so this is our estimate from similar listings.
9% below the average for this role