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© All Rights Reserved. ApplyBlast.com
ScanSource
The Escalation Specialist reviews and validates incoming escalations to determine the best resolution path and coordinates efforts across partners, suppliers, and internal teams. This role ensures timely communication, accurate documentation, and issue tracking while providing partner updates and reporting insights to support continuous improvement. The position requires managing the escalation lifecycle from intake to closure, prioritizing issues based on urgency, and facilitating cross-functional collaboration to remove barriers and achieve resolution.
ScanSource sells—through specialized routes-to-market—offerings from industry-leading suppliers of point-of-sale, payments, barcode, physical security, unified communications and collaboration, telecom, and cloud services. ScanSource and its partners create, deliver and manage solutions for customers across most markets.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for ScanSource.