Escalation Specialist
Kaseya Careers(7 days ago)
About this role
An Escalation Manager at Kaseya will own and drive resolution of high-impact customer escalations across Australia and APAC, focusing on customer experience and technical problem-solving. The role interfaces with internal teams and leadership to ensure rapid issue resolution and continuous improvement.
Required Skills
- Escalation Management
- Technical Troubleshooting
- Stakeholder Communication
- Incident Management
- Root Cause Analysis
- Reporting
- Monitoring
- Prioritization
- Customer Focus
About Kaseya Careers
kaseya.comKaseya is a global provider of IT and security management software that helps managed service providers (MSPs) and internal IT teams streamline and simplify operations. Its platform bundles remote monitoring & management (RMM), IT automation, endpoint security, backup & disaster recovery, patch management, PSA/workflow and network monitoring to give teams a single pane of glass for managing distributed infrastructure. Kaseya emphasizes scalability, automation and integrated security to reduce manual work, accelerate service delivery and improve visibility and compliance. Customers choose Kaseya for a unified, MSP-focused toolset designed to run and protect IT environments at scale.