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Escalations Analyst / Analyste des escalades techniques at Paramount Commerce - ApplyBlast

Escalations Analyst / Analyste des escalades techniques

Paramount Commerce

2 months ago

4.0 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

The Escalations Analyst supports the Customer Operations team for a financial services organization, handling complex technical issues that have been escalated by frontline staff. Working remotely from Canada on a full‑time basis, the analyst coordinates resolution efforts across internal teams and ensures timely communication with customers.

Responsibilities

Investigate and resolve escalated technical issues
Coordinate with cross‑functional teams to ensure timely solutions
Monitor and report on service level agreement compliance

Skills

About Paramount Commerce

paramountcommerce.com

Headquarters

Toronto, Ontario, Canada

Company Size

51-200 employees

Founded

2003

View Profile

Paramount Commerce is Canada's leading pay by bank payments partner, providing reliable and secure Interac e-Transfer and EFT payment solutions for businesses and consumers. It offers customizable solutions to accept payments, send payouts, and verify bank accounts, serving hundreds of businesses and millions of Canadian consumers. Backed by 20+ years of industry experience, Paramount Commerce delivers scalable, fraud-resistant payment infrastructure tailored to the Canadian market.