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Escalations Manager at Ping Identity - ApplyBlast

Escalations Manager

Ping Identity

7 days ago

4.1 on Glassdoor

Remote

Full Time

Manager

1 applicant

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About this role

The Escalations Manager at Ping Identity serves as the primary point of contact for resolving complex technical issues escalated by customers or internal stakeholders. This role acts as a bridge between customers, internal teams, and executive management to drive resolution, maintain trust, and contribute to continuous improvement efforts. The position requires managing high-priority incidents, coordinating cross-functional initiatives, and ensuring timely communication and resolution for high-risk accounts.

Responsibilities

Manage and resolve complex technical escalations from customers and internal stakeholders
Facilitate high-priority incidents and act as primary point of contact for customers
Lead cross-functional initiatives to address systemic issues and recommend improvements

Skills

About Ping Identity

pingidentity.com

Headquarters

Denver, Colorado, United States

Company Size

1001-5000 employees

Founded

2002

View Profile

Ping Identity is an identity security company that provides enterprise-grade identity and access management to protect users and every digital interaction. Its platform offers single sign-on, multi‑factor and adaptive authentication, access management, federation and API security, and customer/workforce identity solutions (e.g., PingOne, PingFederate, PingID). Ping emphasizes frictionless user experiences, risk‑based access controls, and interoperability across cloud, on‑premises, and hybrid environments to support modernization and digital transformation. Organizations choose Ping for its standards-based, scalable identity platform and broad integrations.