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© All Rights Reserved. ApplyBlast.com
Empower AI
The Tier II Remote Resolution Specialist resolves escalated IT incidents remotely for a Department of War agency, performing in-depth diagnostics to determine root causes and appropriate resolutions. The role focuses on maximizing remote resolution rates, minimizing field dispatches, and providing executive support while maintaining ownership of customer outcomes. This position requires independent analysis, discretion, and the ability to handle complex hardware, software, and network issues across various user locations.
Headquarters
Reston, Virginia, United States
Company Size
1001-5000 employees
Founded
1989
Empower AI is a U.S. federal government contractor providing artificial intelligence and technology solutions to the military and civilian agencies.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Empower AI.
5% above the average for this role