Escalations Specialist - Snr Associate

Sutherland is seeking a motivated Escalations Specialist to serve as the highest level of direct customer support and the final line of resolution for complex, high-friction, and escalated interactions. This role requires an elite combination of critical thinking, emotional intelligence, and advanced technical troubleshooting to achieve single-contact resolutions and transform dissatisfied customers into loyal brand advocates. The position involves managing high-value transactions and B2B large-scale orders while maintaining composure and professionalism during volatile conversations.