Escrow Holdback Team Lead

The Escrow Holdback (EHB) Team Lead at CrossCountry Mortgage oversees the daily activities and performance of the EHB staff while ensuring high-quality customer service and adherence to service level agreements. This role involves managing workflows for post-closing processes, resolving escalated loan files, and coordinating with cross-functional departments, branch loan officers, and third-party vendors. The Lead also balances workloads, conducts performance evaluations, and provides guidance and training to specialists on program guidelines and compliance requirements.