Especialista em Gestão de Serviços de Infraestrutura I
New York State Electric & Gas(1 month ago)
About this role
The Infrastructure Service Management Specialist ensures excellence in delivery of IT services across the organization, acting as the primary client liaison and coordinating internal teams and external vendors. The role drives continuous improvement, aligns services with market best practices and company standards, and ensures operational readiness and quality across multi-site, complex environments.
Required Skills
- ITIL
- ITSM
- Incident Management
- Service Desk
- Vendor Management
- SLA Monitoring
- Process Improvement
- Automation
- Budget Management
- Stakeholder Management
+4 more
Qualifications
- ITIL Specialist
- Scrum Master
- PMP
- PRINCE2
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