European Trust and Safety Manager

Rover.com(1 month ago)

Barcelona, SpainOnsiteFull TimeManager$93,514 - $124,124 (estimated)Trust and Safety

About this role

The Trust and Safety Manager at Rover leads a multi-tier team that safeguards pet parents, caregivers, and animals on the platform. The role oversees frontline managers and agents handling a wide range of safety issues and high‑risk situations. It is responsible for scaling operations, driving process and policy improvements, and ensuring data-informed decisions that enhance user safety and overall customer experience. The position is based in Barcelona and operates within a fast-paced, agile, global marketplace environment.

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Required Skills

Team Leadership
Trust And Safety
Customer Escalations
Risk Management
Performance Management
Data Analysis
Operational Strategy
Workforce Planning
Process Improvement
Cross Functional Collaboration

+14 more

Qualifications

5+ Years Leadership In Trust And Safety
3+ Years Senior Leadership Experience
3+ Years Trust And Safety Experience
1+ Year Executive Stakeholder Interaction
Business English
Bachelor’s Degree Or Equivalent Experience

About Rover.com

rover.com

Rover is an online marketplace that connects pet owners with local pet sitters and dog walkers. The platform lets users find and book services such as dog walking, doggy daycare, house sitting, drop-in visits and boarding, with profiles, reviews, secure messaging and in-app payments. Rover offers insurance/guarantees and background-check options for sitters, plus tools like scheduling, photo updates and GPS walk tracking. It operates across many cities in the U.S. (and in select international markets), emphasizing convenience and a vetted community of caregivers.