European Trust and Safety Manager

Rover.com

3 months ago

4.3 on Glassdoor

Barcelona, Spain

Onsite

Full Time

Manager

0 applicants

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About this role

The Trust and Safety Manager at Rover leads a multi-tier team that safeguards pet parents, caregivers, and animals on the platform. The role oversees frontline managers and agents handling a wide range of safety issues and high‑risk situations. It is responsible for scaling operations, driving process and policy improvements, and ensuring data-informed decisions that enhance user safety and overall customer experience. The position is based in Barcelona and operates within a fast-paced, agile, global marketplace environment.

Skills

Qualifications

5+ Years Leadership In Trust And Safety3+ Years Senior Leadership Experience3+ Years Trust And Safety Experience1+ Year Executive Stakeholder InteractionBusiness English

About Rover.com

rover.com

Rover is an online marketplace that connects pet owners with local pet sitters and dog walkers. The platform lets users find and book services such as dog walking, doggy daycare, house sitting, drop-in visits and boarding, with profiles, reviews, secure messaging and in-app payments. Rover offers insurance/guarantees and background-check options for sitters, plus tools like scheduling, photo updates and GPS walk tracking. It operates across many cities in the U.S. (and in select international markets), emphasizing convenience and a vetted community of caregivers.