Executive Customer Success Manager

United States - Genesys Cloud Services, Inc.(2 months ago)

HybridFull TimeExecutive$161,800 - $300,600Customer Success

About this role

Genesys is hiring an Executive Customer Success Manager to guide its largest, most complex enterprise customers toward measurable success with Genesys Cloud CX. This strategic individual contributor role partners with executive stakeholders to drive adoption, business outcomes, and long-term customer value using the company’s AI-powered experience orchestration platform. The role emphasizes executive engagement and cross-functional collaboration to influence product roadmaps and expansion.

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Required Skills

Executive Presence
Customer Success
Account Management
Strategic Consulting
C-Level Engagement
SaaS
Cloud
CX
Relationship Building
Executive Presentation

+4 more

Qualifications

Bachelor's Degree
MBA

About United States - Genesys Cloud Services, Inc.

genesys.com

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