Executive Director, Head of CRM Experience Design

Jack and Jen Child Care Center(3 months ago)

East Hanover, NJOnsiteFull TimeDirector$214,900 - $399,100Product Management

About this role

The Executive Director, Head of CRM Experience Design (East Hanover, NJ) is a senior product and UX leader within Novartis' US Insights and Decision Science organization. The role sets the strategic vision for CRM user experience across platforms such as Salesforce and Veeva and represents UX leadership to executive stakeholders. It supports Novartis' broader mission by ensuring CRM solutions are intuitive, accessible, and aligned with customer-centric decision making.

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Required Skills

UX Strategy
User Research
Prototyping
Wireframing
Usability Testing
Accessibility
CRM Platforms
Salesforce
Veeva
Customer Insights

+6 more

Qualifications

Bachelor's Degree
Master's Degree
MBA
Salesforce Certification
Veeva Certification

About Jack and Jen Child Care Center

diversityemployment.com

Diversity Employment is a free job board that connects jobseekers with diverse and inclusive, equal‑opportunity employers. The site aggregates searchable job listings and employer information to help underrepresented candidates find career opportunities and help employers reach diverse talent. Focused on promoting workplace inclusion, it positions itself as a go‑to resource for candidates and organizations seeking equitable hiring. The platform also maintains an active social presence to share opportunities and resources with its community.

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