Executive Director, Head of Customer Service Excellence, Group Retail
UOB(11 days ago)
About this role
UOB is seeking a visionary leader to oversee the strategic transformation of customer service within its Retail Banking business in Singapore and the region. The role involves driving service innovation, operational excellence, and customer-centric initiatives through technology and process improvements.
Required Skills
- Customer Experience Strategy
- Service Governance
- Complaint Management
- Data Analytics
- Stakeholder Management
About UOB
uobgroup.comUOB is rated as one of the world's top banks, with a global network of 500 branches and offices across 19 countries and territories in Asia Pacific, Europe and North America.
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