Executive Escalation Analyst III
Coinbase Careers Page(14 days ago)
About this role
A Speciality Operations Executive Escalation Support Analyst at Coinbase works within the Customer Experience organization to ensure high-quality outcomes for escalated customer issues and to represent the customer voice across the company. The role supports Coinbase’s mission to increase economic freedom by contributing to a high-performance support operations program and collaborating with cross-functional stakeholders.
Required Skills
- Salesforce
- CRM
- Escalation Management
- Customer Support
- Communication
- Stakeholder Management
- Investigations
- Problem Solving
- Project Management
- Analytics
+3 more
Qualifications
- Advanced Degree in Business, Finance, Customer Experience or Blockchain
About Coinbase Careers Page
coinbase.comCoinbase is a leading cryptocurrency platform that lets individuals and institutions buy, sell, store, and transfer digital assets. Its product suite includes the consumer Coinbase app and Wallet, advanced trading and custody services for institutional clients (Coinbase Prime), commerce and developer APIs, and staking and token services. The company emphasizes security and regulatory compliance—using cold storage, insurance policies, and fiat on/off ramps like bank transfers and card payments—to make crypto accessible and safer for mainstream users. Retail investors, developers, and businesses use Coinbase for trading, custody, and building crypto-native products and services.