Executive: Fraud Risk and Operations

The Fraud Risk and Operations Executive leads the end-to-end fraud risk management and operations agenda for Personal and Private Banking, ensuring protection from external and digital fraud while balancing risk mitigation with customer experience. The role involves strategic leadership, establishing an integrated intelligence-led fraud capability, and driving governance frameworks across traditional and digital channels. Key responsibilities include overseeing fraud detection, investigations, recoveries, and regulatory engagements to minimize financial exposure and strengthen the control environment.